Privacy statement – enquiring and applying for accommodation
Purpose of our privacy statement
Jensco (Nottingham) Ltd (“Jensco”) takes your data privacy seriously and has in place the following privacy statement in order to set out how Jensco collects and utilises the information you provide to us.
Who are we?
Jensco (Nottingham) Limited, is a provider of student accommodation and is committed to providing good quality housing for students.
Jensco (Nottingham) Limited is registered in England, company registration number 11829654
Address: 7 Aldenham Grove, Radlett, Hertfordshire, United Kingdom, WD7 7BW
Data Protection Officer
You can contact our Data Protection Officer in writing:
The Data Protection Officer,
Jensco (Nottingham) Limited
7 Aldenham Grove, Radlett, Hertfordshire, United Kingdom, WD7 7BW
emailing enquiries@jenscogroup.com
Why are we collecting your information?
The information that you provide to us via our website, during a telephone call, via our social media, during the registration or application process or in person is required by Jensco for us to direct you to our booking partners and/or for an offer of accommodation.
This information is specifically about you and without this information, we will not be able to provide you with a service, direct you to our booking partner, or enter into a contract with you.
What information are we collecting?
The only information which we are collecting is the information which you provide to us via our website, partner booking platform, on forms, in person or during any enquiry.
Sensitive personal information provided by you
Any sensitive personal information will be collected with your consent for the said purpose to the extent that you authorise us or if we are legally allowed or if it is in your vital interest.
We and / or our booking partner may use information about a disability to determine if we have suitable accommodation, and to assist us to allocate the most appropriate accommodation.
What we are going to do with your information
The information you provide to us will be used for the following purposes:
It will be stored and used by us in accordance with this privacy statement and in accordance with your rights under the Data Protection Act 1998 and the General Data Protection Regulation;
It will be collected and may be used by us for the purpose of providing our services to you and tailoring such services to your needs;
It may be used to improve the services you receive from us;
It will allow us to make contact with you in the most appropriate way as indicated by yourself;
Register to use our Website
Subscribe to our newsletter
Search for accommodation
Direct you to our booking partner
Place a booking with our booking partner
Enter a competition, promotion, or survey
Show interest in our accommodation services
What is the legal basis for using your information?
The lawful basis upon which we rely to use information we collect about you, for the purposes set out in this notice will be:
To direct you to our booking partner to enter into and perform a binding contract.
If you have given permission during the enquiry, registration or application process and have chosen to be included in communication regarding any future accommodation provision, we (or our booking partner) will use the data provided and we will do this under the legal basis of consent.
Using your information is necessary for us to comply with a legal obligation to which we are subject.
Sharing your information
Other Jensco Brands
Jensco may comprise other related student accommodation brands. We will share your information within Jensco, in order to best provide the services to you in accordance with your enquiry and any future contract between us.
Contractors, sub-contractors and booking partners
It may be necessary to share information about you with our contractors, sub-contractors and booking partner to provide you with the services in accordance with your enquiry and any future contract between us
Regulators and other legal obligations
We may also be required to share your information with our regulators who are permitted access to this information by law and with other organisations where we have a legal obligation to share the information with them.
Other organisations
We may from time to time share your information with other organisations, such as:
Partner organisations whom we have data sharing agreements with, for example, institutions of Study, Universities or Agencies acting on our behalf.
Booking partners
Our clients and partners for statistical analysis, audit or debt collection purposes.
Utility companies so they can provide services to you and contact you in respect of utility charges (only if applicable).
The police for the purpose of detection and prevention of crime;
To assist the management of our future contracts we may utilise debt recovery/deposit protection and credit reference agencies where applicable.
Transferring your information abroad
We will not transfer the information you provide to us outside of the European Economic Area.
Security of your information
The information that you provide will be stored securely on our systems. Only those members of staff who are deemed as relevant to requiring access to your information will have sight of the information you provide to us.
Can we use your information for any other purpose?
Only in limited circumstances may we use your information for a purpose other than those set out in this policy. However, if we intend to do so, we will provide you with information relating to that purpose before going ahead and doing so.
Storing and deleting your information
We will store the personal data which you provide to us for as long as you remain a service user.
Once you are no longer a service user, we will review the information we hold concerning you and determine whether there are any reasons why we need to continue holding that information.
If a student is in arrears when they leave the property, it may be necessary to retain information about them in order to recover those arrears and the debt.
Your rights
In relation to the information which we hold about you, you are entitled to
Ask us for access to the information;
Ask us to rectify the information where it is inaccurate or is incomplete;
Ask us to erase the information and take steps to ask others who we have shared your information with to also erase it;
Ask us to limit what we do with your information;
Object to our use of your information and ask us to stop that use.
Our obligations to comply with the above rights are subject to certain exemptions and we may ask you to verify your identity and/or provide other details to help us respond to your request.
Where we are using your information because you have provided your consent to that use, you are entitled to withdraw your consent at any time.